Messaging Terms and Conditions | Idaho Falls Fiber
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Messaging Terms and Conditions

1. Scope of Consent
By providing your contact information (phone number and/or email address) to Idaho Falls Fiber, you agree to receive communications regarding your service. These communications may include:

  • Service Updates: Information regarding maintenance, outages, or upgrades.
  • Feedback & Surveys: Requests for input on your customer experience and service quality.
  • Marketing & Promotions: Occasional updates regarding new features, community initiatives, or special offers.

2. Communication Methods
Idaho Falls Fiber may contact you via:

  • Email: Sent to the address associated with your account.
  • SMS/Text Messaging: Standard message and data rates may apply.
  • Voice Calls: Automated or live calls regarding account status or service alerts.

3. Opt-Out Policy
Your participation is voluntary. You may manage your communication preferences at any time:

  • Emails: Click the "Unsubscribe" link at the bottom of any marketing email.
  • SMS: Reply "STOP" to any text message to opt-out of future mobile messaging.
  • General: Contact our customer service team directly to update your contact preferences.
  • Note: Opting out of marketing communications does not preclude Idaho Falls Fiber from sending essential service-related notifications regarding your active account.

4. Privacy and Data Security
We value your privacy. Your contact information will be used exclusively by Idaho Falls Fiber and its authorized partners to facilitate the services mentioned above. We do not sell or rent your personal data to third-party telemarketers. If you have any questions about your data or our privacy practices, please visit our Privacy Policy Page.

5. Frequency of Contact
While we strive to keep our customers informed, we are committed to "no-spam" practices. Marketing and feedback requests will be sent intermittently and will not interfere with the primary utility of your service.

Idaho Falls Fiber sends a customer satisfaction survey the week after installation. A follow-up customer service survey may be sent six months to year after the installation. Additional mobile messages may be sent periodically to inform customers of issues impacting the service.

6. Messaging terms and Conditions changes
We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. Your continued enrollment following such changes shall constitute your acceptance of such changes.