Installation Process

//Installation Process
Installation Process2019-02-19T10:54:55+00:00

FIBER COMES HOME

FOR UNDERGROUND INSTALLATIONS

  1. After you’ve signed up for fiber service, you will receive a call to schedule your installation appointment. During the call, you will also schedule a walk-through site survey with a technician to discuss where the fiber line will run on your property. The technician will also determine where to install the Optical Network Terminal (ONT) box inside your home. The walk-through site survey is free of charge.
  2. Prior to installation, a utility crew will come to your home and mark the underground pipelines and facilities on your property. They will then determine the easiest path from the Idaho Falls Fiber (IFF) box to your home.
  3. On the day of your installation, technicians will pull the fiber line from the IFF utility box into your home, typically through the cold air return. Once the fiber line is in your home, the crews will assist in setting-up your fiber equipment and ensure your new fiber service is up and running. You will be connected to fiber internet service before the crew leaves your home.

     FOR OVERHEAD INSTALLATIONS

  1. After you’ve signed up for fiber service, you will receive a call to schedule your installation appointment. During the call, you will also schedule a walk-through site survey with a technician to discuss where the fiber line will run on your property. The technician will also determine where to install the Optical Network Terminal (ONT) box inside your home. The walk-through site survey is free of charge.
  2. On the day of your installation, a technician will pull the fiber line from the power poles into your home. Typically, the fiber line will enter your home where the power attaches. Once the fiber line is in your home, the crews will install an Optical Network Terminal (ONT) box and ensure your new fiber service is up and running. You will be connected to fiber internet service before the crew leaves your home.

CONNECTING FIBER

  1. A technician will install and mount an Optical Network Terminal (ONT) on the wall. We do not provide routers, so if you are wanting Wi-Fi throughout your home, you’ll need to purchase your router. Typically you want to purchase a router that can handle up to 1 gig. Here is a list of router options, click here. You may also contact your service provider to determine what they recommend for a router.
  2. Our technician will run a speed test and ensure everything is running properly before leaving your home.
What is a site survey?2019-02-19T12:24:38+00:00

A site survey is a free walk through service where one of our team members will walk you through where the fiber line will run on your property. They will also determine where to install our equipment in your home.

How will you run the fiber? What is the process of both types of installation?2019-02-12T09:51:37+00:00

Each potential Fiber address has been previously engineered and assigned as overhead or underground. How we run our fiber into your home typically is determined by how the power enters the home.

Overhead Installation:

If your utilities run from power poles into your home, our crew will typically follow those power lines as well. Simple as that. Your installation can be scheduled as early as the next day depending on availability.

Underground Installation:

Two different crews will do the install in two steps. The first crew will trench and install conduit prior to the services installation. You do not need to be home for our crews to install conduit in your yard. The second crew will run the fiber from the Fiber box through the conduit to the inside of your home, usually through the cold air return, and install any necessary equipment in your home. They will also test your speeds to make sure everything is running smoothly and set up correctly.

What equipment will be installed in my home and where?2019-02-22T08:42:03+00:00

An ONT (Optical Network Terminal) is the only standard equipment that we install. If you order telephone service, a Telephone Adapter (TA) will also be installed.

The only requirement is that we install the equipment near a power source. Aside from that, we recommend that it is installed out of the way, where it cannot be easily tampered with or damaged, but is still accessible to you or a technician. The ONT is mounted to the wall. Many times, we install in utility rooms, garages, and home offices.

The inside equipment covers roughly 16 x 12 inches.

Do I need a wireless router? What type of router do you recommend?2019-02-22T08:41:38+00:00

If you want Wi-Fi running throughout your home, you will need a wireless router. Idaho Falls Fiber does not provide routers so you will need to provide your own. For a list of router options, click here. Be sure to purchase a router capable of handling at least 1Gbps of speed. Customers should also contact their Internet Provider about router recommendations or options. Some providers may have specific requirements.

When should I expect my first bill?2019-02-22T08:41:07+00:00

After your installation is completed, you will be receiving two bills every month. One from Idaho Falls Fiber (IFF) for the infrastructure fee and one from your Internet Provider for the service fee.

Your $30 infrastructure fee from IFF will begin appearing on your City of Idaho Falls utility bill following the installation. There will be no charge to when you receive your utility bill as it will be issued during the same billing cycle with your other utility services. You can access your utility bill online by clicking here. We encourage you to sign up for paperless billing or automatic bill pay.

In regards to your Internet Provider bill, you’ll need to contact them directly.

Who do I contact if I have any questions?2019-02-22T08:40:28+00:00

If you have questions before or during your installation, contact our Customer Service Department at 208-612-8725. If you have questions after your install, contact your Internet Provider. They will be able to assist you with any issues you may be experiencing.