Who do I contact if I have any questions?2019-02-22T08:40:28+00:00

If you have questions before or during your installation, contact our Customer Service Department at 208-612-8725. If you have questions after your install, contact your Internet Provider. They will be able to assist you with any issues you may be experiencing.

When should I expect my first bill?2019-02-22T08:41:07+00:00

After your installation is completed, you will be receiving two bills every month. One from Idaho Falls Fiber (IFF) for the infrastructure fee and one from your Internet Provider for the service fee.

Your $30 infrastructure fee from IFF will begin appearing on your City of Idaho Falls utility bill following the installation. There will be no charge to when you receive your utility bill as it will be issued during the same billing cycle with your other utility services. You can access your utility bill online by clicking here. We encourage you to sign up for paperless billing or automatic bill pay.

In regards to your Internet Provider bill, you’ll need to contact them directly.

Do I need a wireless router? What type of router do you recommend?2019-02-22T08:41:38+00:00

If you want Wi-Fi running throughout your home, you will need a wireless router. Idaho Falls Fiber does not provide routers so you will need to provide your own. For a list of router options, click here. Be sure to purchase a router capable of handling at least 1Gbps of speed. Customers should also contact their Internet Provider about router recommendations or options. Some providers may have specific requirements.

What equipment will be installed in my home and where?2019-02-22T08:42:03+00:00

An ONT (Optical Network Terminal) is the only standard equipment that we install. If you order telephone service, a Telephone Adapter (TA) will also be installed.

The only requirement is that we install the equipment near a power source. Aside from that, we recommend that it is installed out of the way, where it cannot be easily tampered with or damaged, but is still accessible to you or a technician. The ONT is mounted to the wall. Many times, we install in utility rooms, garages, and home offices.

The inside equipment covers roughly 16 x 12 inches.

How will you run the fiber? What is the process of both types of installation?2019-02-12T09:51:37+00:00

Each potential Fiber address has been previously engineered and assigned as overhead or underground. How we run our fiber into your home typically is determined by how the power enters the home.

Overhead Installation:

If your utilities run from power poles into your home, our crew will typically follow those power lines as well. Simple as that. Your installation can be scheduled as early as the next day depending on availability.

Underground Installation:

Two different crews will do the install in two steps. The first crew will trench and install conduit prior to the services installation. You do not need to be home for our crews to install conduit in your yard. The second crew will run the fiber from the Fiber box through the conduit to the inside of your home, usually through the cold air return, and install any necessary equipment in your home. They will also test your speeds to make sure everything is running smoothly and set up correctly.

What is a site survey?2019-02-19T12:24:38+00:00

A site survey is a free walk through service where one of our team members will walk you through where the fiber line will run on your property. They will also determine where to install our equipment in your home.

What if I don’t want to connect right away? Can I connect later to the network?2019-02-08T11:37:48+00:00

Yes. Residents can connect in the future without having to have ever been connected before.

Will I have to pay for this even if I don’t use the service?2019-02-14T12:03:13+00:00

No. The only time a resident is charged is if they are using the fiber. Resident will also not have to pay for the installation of the fiber network in the area.

What is UTOPIA?2019-02-08T11:38:02+00:00

UTOPIA is a Utah-based not-for-profit-entity, similar to Idaho Falls Power that is partnering with us to help design and engineer the residential network infrastructure and manage the open access network. They are NOT an internet service provider

Who will provide Internet service?2019-02-22T08:43:37+00:00

Local Internet Providers! A public-private partnership was established between Idaho Falls Power (IFP) and local Internet Providers. IFP in partnership  with UTOPIA will provide the fiber and manage the open access network. Local Internet Providers will provide the data service to residents through the locally managed network. Residents will not only have access to high-speed broadband, but they will also be able to choose whichever provider and service package they desire.

Will Idaho Falls Power be providing Internet service?2019-02-22T08:44:33+00:00

No. Idaho Falls Power and Idaho Falls Fiber are only installing the fiber and will maintain and manage the physical infrastructure not the actual internet service. Our utility has over 118 years of experience with maintaining similar reliable infrastructure.

Why doesn’t a private company provide the fiber infrastructure instead of Idaho Falls Power?2019-02-14T12:02:16+00:00

Idaho Falls Power is a “not for profit” utility that already owns utility poles, utility easements, underground conduit, and hundreds of miles of existing fiber that could be used to provide the backbone connectivity for a community-wide fiber optic service. Because of this existing infrastructure already in place, IFP believes it can run the fiber for far less cost than what it would cost others.

Can the fiber network be used for both purposes?2019-02-11T10:56:08+00:00

Yes. Monitoring, metering and response for IFP purposes will only take a tiny portion of the available bandwidth available through fiber. Local Internet Service Providers can utilize the significant remaining capacity to provide data service to residents.

What is the purpose of providing residential fiber service?2019-02-14T11:59:34+00:00

Change and innovation in the electric utility business require enhanced connectivity to customers. In the near future IFP will have the need to use fiber technology to connect to customers in order to provide advanced metering systems, demand response, time-of-day pricing and outage response and restoration. In addition, there has been increasing demand from residents to provide residential fiber service for their use in additional internet connectivity. A great many residents also want the option to work at home with state of the art speed and reliability.

Who uses that system?2019-02-22T08:45:41+00:00

There are over five hundred and fifty (550) connected fiber locations in the city used by twenty (20) different business customers. While the city provides the fiber, Local Internet Providers “light” the fiber, or provide the data service to the businesses.

Does Idaho Falls already have a fiber system?2019-02-11T10:56:46+00:00

Yes. Idaho Falls has operated a fiber optic enterprise using a “dark fiber” model since 2002. We provide and maintain the fiber while other entities light it with their data and electronics. We do not currently have fiber in residential neighborhoods.

What does it mean to “light” fiber?2019-02-08T11:38:42+00:00

Data transferred via fiber is transmitted by light. So to “light” fiber means to activate it or transmit data through it.

What is “dark fiber?”2019-02-08T11:38:47+00:00

Dark fiber is a strand of unlit fiber that is available for use and is not currently transmitting data.

How is fiber distributed throughout the city?2019-02-08T11:38:52+00:00

Fiber is distributed throughout the city in one of two ways. It is strung along poles with existing overhead power lines or it is buried underground, within existing or new conduits.

Why is fiber important to Idaho Falls?2019-02-08T11:38:56+00:00

High speed, broadband data connectivity is essential for business and economic development. It is the future of digital communication and essential for the growth and success of business, government and education

What is fiber, or fiber optics?2019-02-11T10:57:14+00:00

Fiber, or fiber optic line, is actually a thin strand of glass that is stretched to great length and can conduct light similar to the way a wire conducts energy. The light that flows through the glass fiber carries data. A powerful advantage to fiber is that this light travels at the speed of light—making fiber the fastest available method for data delivery.